Returns Return Policies & Procedures

Online Return Policy at a Glance

Eligible items may be returned within 365 days of delivery either via mail (at the customer's shipping expense) or at one of our store locations.

What items are eligible to be returned?
  • Items must be in new and unused condition
  • All original tags, instructions, and accessories that came with the original shipment need to be included with the return
  • Products are to be placed back in their original packaging
Non-returnable items include:
  • Custom and personalized items
  • Special order items
  • Undergarments
  • Swimsuits
  • Hosiery

Easy 2-Step Return Process

1. Obtain an RMA number (Return Merchandise Authorization)
  • To obtain an RMA number, find the order you wish to return
  • Use our Order Lookup Tool, or log in to your Account and view your Order History
  • Once you’ve located your order, select the checkbox for the item(s) you wish to return and click the “Return Item” button
  • You will receive an email with detailed instructions on how and where to return your order

2. Ship the items being returned back to or bring them to a store
Once you have your email with the RMA number and return instructions, you are ready to ship your order back for a refund (minus your original shipping charge) or take the order to a store.

Returning items by mail:
  • Send your order back to the address given in the return email
  • Make sure to write the RMA number on the OUTSIDE of the carton, next to the "ship to" address
  • Send the order using a traceable form of shipment such as FedEx, UPS, Certified or Priority Mail
Returning items in a store:
  • To help make your shopping experience more convenient, returns are permitted at any of our store locations
  • To find the store closest to you, click here to view our store locator
  • Certain items cannot be returned to a store; see the list of special exceptions below

Returning incorrect or damaged items:

  • If you received the incorrect product, or if the product you received is damaged, please contact 1-800-ASK-MODELLS and a Customer Service Representative will gladly assist you and rectify the problem. Follow the prompts for online orders/returns.
  • Please note - you will have 365 days from delivery of the product to contact Modell's for a return.

Special Returns Exception

Please contact Customer Service at 1-800-ASK-MODELLS prior to returning any Special Exception items. These items are not returnable in stores.

The following items have Special Return Exceptionss:
  • Treadmills
  • Elliptical machines
  • Exercise bikes
  • Ping pong tables
  • Swagtron
  • Fitbit

Please Note: A restocking fee of 10% will be charged. (This fee is waived if the manufacturer deems the product to be defective / unrepairable.) The buyer is responsible for shipping cost to return the product. (Return shipping will be waived if the manufacturer deems the product to be defective / unrepairable.) If major shipping damage occurs, please refuse the delivery and contact us at 1-800-ASK-MODELLS.