Online Return Policy
Eligible items may be returned within 365 days of delivery either via mail (at the customer's shipping expense) or at one of our store locations.
- Items must be in new and unused condition
- Products are to be placed back in their original packaging
- All original tags, instructions and accessories that came with the original shipment need to be included with the return
Non-returnable items include:
- Custom and personalized items
- Special order items
Easy 2-Step Return Process
1. Obtain an RMA number (Return Merchandise Authorization)
- To obtain an RMA number, find the order you wish to return
- Use our Order Lookup Tool, or log in to your Account and view your Order History
- Once you’ve located your order, select the checkbox for the item(s) you wish to return and click the “Return Item” button
- You will receive an email with detailed instructions on how and where to return your order
2. Ship the items being returned back to Modells.com or bring them to a store
Once you have your email with the RMA number and return instructions, you are ready to ship your order back for a refund (minus your original shipping charge) or take the order to a store.
Returning items by mail:
- Send your order back to the address given in the return email
- Make sure to write the RMA number on the OUTSIDE of the carton, next to the "ship to" address
- Send the order using a traceable form of shipment such as FedEx, UPS, Certified or Priority Mail
Returning items in a store:
- To help make your shopping experience more convenient, returns are permitted at any of our store locations
- To find the store closest to you, click here to view our store locator
- Certain items cannot be returned to a store; see the list of special exceptions below
Returning incorrect or damaged items:
- If you received the incorrect product, or if the product you received is damaged, please contact 1-800-ASK-MODELLS and a Customer Service Representative will gladly assist you and rectify the problem. Follow the prompts for online orders/returns.
- Please note - you will have 365 days from delivery of the product to contact Modell's for a return.
Special Returns Exception
Please contact Modells.com Customer Service at 1-800-ASK-MODELLS prior to returning any Special Exception items. These items are not returnable in stores.
The following items have Special Return Exceptionss:
- Elliptical machines
- Exercise bikes
- Ping pong tables
Please Note: A restocking fee of 10% will be charged. (This fee is waived if the manufacturer deems the product to be defective / unrepairable.) The buyer is responsible for shipping cost to return the product. (Return shipping will be waived if the manufacturer deems the product to be defective / unrepairable.) If major shipping damage occurs, please refuse the delivery and contact us at 1-800-ASK-MODELLS.